FAQ
Frequently asked questions
Frequently asked questions
Can the price change if there is traffic?+
No. The price confirmed at booking is final, whatever the traffic or route taken.
What happens if my flight is delayed?+
We track your flight in real time and adjust the pick-up time. The 60 free minutes start from the actual landing time.
How can I pay?+
By card on board, via a secure payment link, or by monthly invoice for business accounts.
Can I cancel my booking?+
Yes, free of charge up to 1 hour before a transfer and 24 hours before hourly hire.
Do you provide child seats?+
Yes, baby seats and boosters are provided free of charge. Just mention it when booking.
How is this different from a taxi?+
The price is fixed in advance, the vehicle is reserved for you and your chauffeur is waiting on time. No meter, no queue.
How much luggage can I bring?+
3 suitcases in Sedan and Business, up to 7 in the Van. For bulky items (skis, golf bags, strollers), mention it in your booking.
Do you operate at night?+
Yes, 24/7, including the earliest morning flights and late arrivals.
Where do I meet my driver at the airport?+
In the arrivals hall, at the exit of the baggage area. They hold a sign with your name and text you when you land.
What if my luggage is lost?+
Let your driver know by SMS or WhatsApp: waiting is paused while you deal with it, within reason.
When should I leave for my flight?+
Allow 20 minutes from central Nantes. We recommend arriving 1 h 30 before a European flight; we calculate the ideal departure time for you.
Can I get an invoice for my company?+
Yes, an invoice is emailed automatically after each ride.
Ready to go? Your price in 30 seconds.
A question? We reply 7 days a week, usually within 10 minutes.