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Nantes DriverChauffeur privé
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Privacy policy

⚠️ This document must be completed with the company's legal information before going live.

Data controller

Nantes Driver – 68 rue du Château d'Eau, 44400 Rezé, SIREN XXX XXX XXX. For any question about your data: contact@nantes-driver.fr or +33 6 98 39 31 13. Nantes Driver is not required to appoint a data protection officer (DPO).

Data we collect

  • Bookings: first and last name, phone, email, pick-up and drop-off addresses, date and time, number of passengers and bags, flight or train number, name for the welcome sign, child seats, message to the chauffeur, payment method.
  • Contact form: name, phone, email, subject and message.
  • Card payment: handled directly by Stripe. We never see or store your card number.
  • Browsing: only if you agree, visit statistics (Google Analytics) and live chat (Tawk.to). See the cookie policy.

Purposes and legal bases

  • Carrying out your booking (quote, confirmation, ride, invoice, customer service): performance of a contract or pre-contract steps (GDPR art. 6.1.b).
  • Answering your messages: pre-contract steps at your request and our legitimate interest in replying to people who write to us (art. 6.1.b and f).
  • Invoicing and accounting: legal obligation (art. 6.1.c, French Commercial Code art. L123-22).
  • Payment fraud prevention and site security: legitimate interest (art. 6.1.f).
  • Audience measurement and live chat: your consent (art. 6.1.a and art. 82 of the French Data Protection Act), which you can withdraw at any time.

No marketing, no resale

We don't use your details for advertising, we never sell or rent them to anyone, and we make no automated decisions about you.

Recipients

  • Nantes Driver and the chauffeur (employee or partner licensed driver) assigned to your ride, only for what the ride requires.
  • Our processors, bound by contract and confidentiality: website and database host (see legal notice), email delivery provider, Stripe Payments Europe Ltd. (payment), address geocoding service (OpenStreetMap or Google Maps Platform depending on configuration), Google Ireland Ltd. (statistics, if accepted), Tawk.to Inc. (chat, if accepted).
  • Administrative or judicial authorities, only when legally required.
  • If you contact us via WhatsApp or by phone, WhatsApp (Meta) and your carrier process those exchanges under their own policies.

Transfers outside the European Union

Some providers (Google, Stripe, Tawk.to, the host where applicable) may process data in the United States or elsewhere outside the EU. These transfers rely on an adequacy decision (EU–US Data Privacy Framework) or on the European Commission's standard contractual clauses.

Retention

  • Booking data and customer account: 3 years after the last ride.
  • Invoices and accounting records: 10 years (legal obligation).
  • Contact form messages with no follow-up: 3 years after the last exchange.
  • Cookie choices: 6 months. Analytics cookies: 13 months at most, Google Analytics statistics: 14 months.

Your rights

You can access, correct or delete your data, restrict or object to its processing, ask for portability, withdraw your consent at any time and set instructions for what happens to it after your death. Write to contact@nantes-driver.fr with your request. We reply within one month at the latest. If we have reasonable doubts about your identity, we may ask you to confirm it. If you believe your rights are not respected, you can lodge a complaint with the CNIL, the French data protection authority (3 place de Fontenoy, 75007 Paris, cnil.fr).

Security

Encrypted connection (HTTPS) across the site, password-protected admin area limited to authorised staff, card payments delegated to Stripe (PCI-DSS certified).

Cookies

See the cookie policy. You can change your choices at any time.

Updates

This policy may change, for example if we switch providers. The version in force is always the one published on this page.

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